Repairs, heat, and the warranty of habitability

Updated September 2026 · New York City

Every New York residential lease - no matter what it says - includes an unwritten promise: the apartment must be safe and livable. That's the warranty of habitability (RPL §235-b), and it cannot be waived.

What your landlord legally owes you

The escalation ladder, in order

  1. Notify in writing. Email or text your landlord or super describing the problem. Save everything - this paper trail is the whole game.
  2. Call 311. HPD sends an inspector for heat, hot water, pests, leaks, and more. Violations get issued in writing.
  3. HP Action in Housing Court. Free to file, no lawyer required; the court can order repairs and, in many cases, a rent reduction for the period the condition existed.

Tempting but risky

Withholding rent or "repair and deduct" can work in New York, but done wrong they hand the landlord a nonpayment case. Talk to a tenant lawyer or a housing court help center before you stop paying - the warranty of habitability is your defense, and it needs the paper trail from steps 1-2.

General information, not legal advice. Laws change and every situation is different. For advice about your specific case, talk to a tenant lawyer - free help may be available through the city's tenant protection resources or Legal Aid.

← All the guides  ·  Ask us your question